Privacy Policy

Introduction

solacenevsw is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with our website.

By using our services or providing us with your personal information, you agree to the practices described in this policy. If you have questions or concerns, please contact us at [email protected].

Information We Collect

Personal Information

We collect the following types of personal information when you book a session or contact us:

• Name and contact details (email address, phone number)
• Health-related information relevant to massage treatment (disclosed voluntarily during intake)
• Appointment history and session preferences
• Payment information (processed through secure third-party payment providers)
• Communications you send to us via email, phone, or contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device information (operating system, screen resolution)

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule appointments, provide massage treatments, and communicate about your sessions
• Health and Safety: To maintain records relevant to your treatment history and ensure appropriate care
• Communication: To send appointment confirmations, reminders, and respond to your inquiries
• Business Operations: To process payments, maintain accurate records, and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Taiwan
• Website Improvement: To analyze website usage and enhance user experience

Legal Basis for Processing

We process your personal data based on:

• Your consent (which you may withdraw at any time)
• Performance of our contract to provide services to you
• Our legitimate business interests in operating and improving our practice
• Compliance with legal obligations under Taiwan law

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, website hosting, appointment scheduling software). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or other legal process in Taiwan
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, though such transfer will require the recipient to continue honoring this privacy policy
• With Your Consent: Any other disclosure will be made only with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records in locked filing cabinets
• Encryption of sensitive data during transmission
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection and confidentiality

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continually work to maintain appropriate safeguards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Treatment records are kept for seven years from the date of last service, in accordance with professional practice standards
• Contact and appointment information is retained while you remain an active client
• Marketing communications are kept until you unsubscribe or request deletion
• Website analytics data is typically retained for 24 months

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Your Rights

Under Taiwan's Personal Data Protection Act and other applicable regulations, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing: You may request that we limit how we use your information
• Right to Data Portability: You may request your data in a structured, commonly used format
• Right to Object: You may object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 without parental consent. If we become aware that we have collected data from a minor without proper consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of Taiwan. Any disputes arising from this policy or our data practices will be subject to the exclusive jurisdiction of the courts in Taichung, Taiwan.